Terms and Conditions
Shipping is FREE for all orders in the continental United States Most products are shipped via UPS ground, for larger/heavier product we will ship via truck. Express shipping is available on all items at an additional cost, which you can preview prior to checkout. All orders will be processed within 24 business hours.
In the event that your package is refused the shipping cost of your order will be deducted from your refund.
You may cancel your order at any point before it has shipped. Once your order has shipped you will receive email confirmation of your shipment containing tracking information. Once your order has shipped the Return and Exchange policy will apply.
KEF may cancel any order for any reason. Some reasons include the product ordered is out of stock and there are no plans for restocking that item, errors in pricing or availability, payment has been declined by the issuing financial institution.
KEF reserves the right to require a signature upon delivery of any packages.
If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number by calling 732-683-2356 or emailing Orders@KEFamerica.com), return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
All returns of opened product for reasons other than manufacuturer defect or damage in shippinng will incur a 5% restocking fee and you will be responsible for the cost of return shipment.
Orders placed between November 26th, 2019 and December 31st 2019 will have an extended return period through January 14th, 2020!
All Returns require a Return Authorization Number (RA#). Returns without RA#s will not be accepted. To obtain a Return Authorization Number, you must contact Customer Service at 732-683-2356. All Returns must have the RA # written clearly on the outer box. Failure to write the Return Authorization clearly will result in a delay for processing the refund. There are NO refunds on Special Ordered Products. Authorized returns must be delivered to the designated return location within thirty (30) days of receipt of your return authorization number. Returns received after thirty (30) days will be refused.
In the event that you refuse your package, you will be subject to paying the full shipping price of the product and associated accessorial shipping charges. Charges will be automatically charged to your supplied credit card. If you ordered an item that has Free shipping you will be charged the full shipping amount.
If your package is undeliverable due to incorrect information provided by you, the purchaser, or any other reason that is not the fault of KEF, the purchaser is responsible for payment of the full shipping amount.
Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.
To process a defective return/exchange you must contact Customer Service at 732-683-2356. All returns/exchanges require a Return Authorization Number (RA#). This will be given by Customer Service. All Returns/Exchanges must have the RA # written clearly on the box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.
We make every effort to prevent shipping damages. If your package appears damaged upon receipt:
- Notify KEF with-in 24 hours of receipt.
- Please take pictures of the damaged box/product
- If you refuse delivery, please notify KEF immediately at 732-683-2356.
- If a damaged product is accept with a signature contact KEF immediately.
Do not entrust any repair work to unauthorized persons. The components necessary to maintain the original performance of this product are available only through KEF authorized dealers and distributors. The warranty may be invalidated if the equipment is repaired by unauthorized personnel or if incorrect parts are substituted.
All KEF products are precision engineered and should give years of enjoyment. However, in the unlikely event service should be required:
- Passive KEF products are warrantied against FAULTY MATERIAL AND/OR WORKMANSHIP for a period of 5 (FIVE) years from the date of original purchase.
- Custom Installation (Ci) models are warrantied for a period of 5 (FIVE) years for both passive and motorized models.
- Active Electronics are guaranteed against FAULTY MATERIAL AND/OR WORKMANSHIP for a period of 1 (ONE) year from the date of original purchase. Note: Subwoofers and Powered speakers contain passive elements and active electronic elements, active elements are warrantied for a period of 1 year and the passive components are warrantied for a period of 5 years on such models. * These models include KEF Subwoofers, EGG, LS50 Wireless System, X300A/AW.
- KEF headphones and KEF Muo have a warranty period of 1 year.
All warranties are subject to the following restrictions:
- This warranty is only valid in the country of purchase and applies to the first purchaser only.
- That the equipment has not been disassembled, modified or tampered with by any person other than an expressly authorized representative of GP Acoustics (US) Limited.
- That the equipment has not been abused or operated in conjunction with unsuitable, inappropriate or faulty apparatus.
- That the equipment has not suffered mechanical damage or damage in transit.
- That the Serial Number label(s) have not been defaced or removed.
Should service be required:
Prior to returning a product for service, please call GP Acoustics Customer Service Department at 732-683-2356 to see if the problem you’re experiencing can be resolved with help from our representative or to arrange for a Return Authorization Number should a repair be necessary. If asked to return products for inspection and/or repair, pack carefully, preferably in the original cartons and packing materials, and return prepaid. Products returned freight collect or without a Return Authorization Number cannot be accepted at our facility.
If the original packaging is not available, please ask our Customer Service Representative for recommendations for safely packing your product for shipping. GP Acoustics (US) Ltd. may make a charge for the supply of new packing materials and cartons for the return of the product to you once repairs have been completed.
Do not send goods without the prior authorization of the GP Acoustics (US) Ltd. or their authorized distributors. Any product being returned to GP Acoustics (US) Ltd, must include a Return Authorization Number, provided by our Customer Service Representative when making arrangements for the return.
Parcel Insurance is recommended for any product sent via common carrier. All products are returned at owner’s own risk. GP Acoustics (US) Ltd. or their authorized distributors cannot be held liable for loss or damage in transit to our facility.
Packing, insurance and freight on the return of products repaired at our facility, will be paid by GP Acoustics (US) Limited if factory attention proves to be necessary.
Failure to register the warranty, in no way limits or invalidates the warranty. A legible copy of the original Sales Receipt for the product being returned must be included with the shipment when requested.
KEF products are covered for warranty repairs within the country of purchase according to the terms of this warranty. The owner will be responsible for repair costs in any country other than where purchased. This warranty is in addition to and in no way detracts from your statutory rights as a consumer.